We ship from various warehouses from the west and east coast of Australia. As such you might receive your order in numerous consignments.
Although we ship most orders within 24 hours of order placed, depending on stock level we it might take a few days longer. We do however endeavour to keep you up to date on your order via email or online portal.
Under normal circumstances you should receive your order within 15 days. We can however not control the courier / transport company, hence we cannot guarantee the delivery timeframe.
NOTE: Some products have a longer lead/manufacturing time and some are only manufactured as orders come in. If this is the case it is stated on the product page.
It could be that our online inventory level is not true, we endeavour to update all stock every 48 hours.
Our preferred method of communication is via email.
Immediately after you place an order you will get an order confirmation email. If you do not receive this email confirmation email, please contact us immediately as it would mean that we have a wrong email address on file.
Your shipping information and tracking number will be emailed to you once your order has shipped.
If you don't hear from us after the initial confirmation email, you can always check progress online via the login provided at the time of order.
It happens. While our packaging is designed to keep your gear safe on it’s journey to you, every once in a while there’s an accident - a forklift mishap, or a pallet tipped, or a delivery driver having a bad day. If this happens to one of your packages, don’t worry, we’ll make it right.
Contact us immediately.
If the damage is bad and it is obvious the products inside the package are damaged, DO NOT SIGN for the item and REFUSE THE DELIVERY. If you sign, the package is yours and you've accepted it as is.
Shipping Outside Australia
Note: Our live shipping calculator cannot quote overseas shipping. Send us an email and we are happy to quote freight cost to your country.
Your country may require you to pay import fees, customs, broker fees, duties and/or value added taxes (VAT/GST/MWST). These costs are not included in our quote. These potential charges are the sole responsibility of you, the customer.